Reference

Our Terms, Your Account Rights

These legal terms govern how your mpo551 account works — from how we process DANA, OVO and GoPay transactions to how we store your data and handle account disputes.

Account TermsData & PrivacyDANA · OVO · GoPayIndonesia EligibilityAccount Security
mpo551 Our Terms, Your Account Rights
DATA AND SECURITY

How We Protect Your Account and Data

Behind the legal text are concrete practices that protect your account day to day. From how we handle cookies on our mobile site to how long we keep your transaction records, these are the specifics worth knowing before you make your first DANA or GoPay transfer.

Data Retention

We keep your transaction records and account activity logs for as long as your account is active and for a defined period after closure, in line with standard operator practice for dispute resolution.

Cookie Handling

Our mobile site uses session cookies to keep you logged in during a session and analytics cookies to understand how pages are used. You can clear cookies via your browser or phone settings at any time.

Account Security

Each login session is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login attempt, freeze your account immediately via Settings and contact support with your OTP logs.

Data Request Rights

You can request a copy of the personal data we hold on your account or ask us to correct inaccurate records. Submit the request via Account Settings under 'Help & Policy' and we will respond in writing.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about these terms, a data request, or a wallet transaction that needs review, here are the direct ways to get in touch. We handle policy and account-level queries separately from general chat so your request reaches the right team.

Live Chat Open the chat widget from any page while logged in. For legal or account-specific queries, select 'Account & Policy' from the topic list so the right team picks it up.
Email Support Send your query to our support address shown in your account dashboard. Include your registered mobile number and a brief description of the policy issue you need resolved.
Account Help Centre Log in, head to Account Settings, and select 'Help & Policy'. You can submit a formal data request or account review from there without waiting in the general queue.

Common Policy Questions Answered

These are the questions we get most often around account terms, data rights and wallet disputes. If yours is not here, the Account Help Centre is the fastest path to a direct answer.

They apply to anyone who opens an account, but access depends on whether your location permits it under local law. We do not confirm eligibility for specific regions — that is your responsibility to verify.

Log in, go to Account Settings, and select 'Help & Policy', then submit a data access request. We will respond in writing to your registered contact details.

Gather your wallet's transaction reference number and contact live chat or email support. We cross-reference your wallet record with our payment log and reconcile the balance manually.

Yes. We may suspend or close accounts that breach our terms — including providing false registration details, using another person's DANA or GoPay wallet, or activity that conflicts with our policy.

We send a notification to your registered mobile number or email when terms change. Continuing to use the platform after that notice means you accept the updated version.

We do not sell your payment data. Transaction details are shared only where required to process the payment through DANA, OVO or GoPay, or where required by applicable law in the relevant jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.