What Data We Collect and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, and the mobile number linked to your e-wallet. When you deposit or withdraw using DANA, OVO, or GoPay, we record the transaction reference, amount, and the
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wallet identifier your payment provider shares with us. We do not store your full wallet PIN or password at any point. We also collect technical data — your device type, browser session, and IP address — to keep your account secure and to detect unusual access
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patterns. If you contact our support team, we log that exchange so we can follow up accurately. We use this data to operate your account, process payments, verify your identity where required, and comply with applicable regulations in the regions where our service is available. Data
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retention periods vary by data type and applicable local law. We keep transactional records for as long as required by the relevant regulatory framework in eligible jurisdictions. You can request a copy of the data we hold about you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.